ELTO FAQs

What does the FCA say should be captured and supplied?

The FCA's regulations require insurers capture the following information, within three months of policies incepting or renewing:

• new and renewed EL policies from 1 April 2011
• new and old policies for which claims are made on or after 1 April 2011
• Insured's Full Name
• Insured's Address
• Insured's Postcode
• Insured's Name
• Policy Number
• Policy Cover Date
• Policy Renewal Date
• from April 2012
• full list of subsidiary companies

How are insurers collecting and publishing the EL policy data?

Insurers are collecting EL policy data in different ways. Some insurers are happy for intermediaries to adapt existing Bordeaux, whereas others are requesting information to be supplied in an Excel template.

The FCA's regulations require insurers to publish EL policy data in an easily accessible electronic database. ELD fulfils this requirement.

What information is available for intermediaries?

BIBA has helped to produce a guide specifically for brokers, MGAs and DAs which is available to download. You can also talk to your usual AXA contact and we can give guidance on to make sure that EL policy data is captured and supplied in a consistent way.

Will brokers be able to use ELTO to trace policies for their insurers?

The purpose of ELTO is to provide claimants and or their representatives with information to help them trace an EL insurer. However, brokers will also be able to use the service where their insurer is facing a specific claim and they need to identify their former insurer.