Migration of Ageas Property Owners policies

24/06/2022

As you know, we’re taking a phased approach to migrating policies to AXA from Ageas and started to migrate the first policies over with effect from July renewals.

The next product to migrate will be Property Owners and we’ll shortly be preparing renewals. For the non digital policies this will start with a renewal date on or after 15 August. We’ll be in touch shortly to confirm the date for your digital property owners business.

We don’t need you to do anything now though, as we’ll start to send renewal terms and documents to you. Your usual underwriting contacts will be handling those renewals, and they’ll be in touch with you in the next few weeks to discuss terms.

As you’d expect, there have been some changes to policies. These will be communicated via an NTP (notice to policyholder) and by endorsement to the policy wordings. It’s important that you review and communicate these changes in cover to your customer and ensure they understand the key differences.

If an instalment facility was set up with Ageas, this will be moved over to AXA with no action required for you or your customer.

We know you may need to contact us around the migration process, so we’ve set up two dedicated mailboxes to handle your queries:

• General non-policy specific queries - AgeasMigrationGeneral@axa-insurance.co.uk.
• Policy specific queries (you’ll need the new AXA policy number) - AgeasMigrationPolicy@axa-insurance.co.uk. 
• For all other Ageas policies, that have not yet migrated to AXA, please continue to use the central Ageas email addresses - commercial.uk@ageas.co.uk or motorfleet@ageas.co.uk.

Using the most appropriate email address will help us respond to you more quickly.

Regards

Cathy Taylor
Business Director